Assistance
At IZBERG, support isn’t just a service: it’s our business. To ensure your project’s success, our teams offer you tailor-made assistance at every stage.
This agility combined with a sound work process guarantees your project’s success.
Framework
We analyse your needs and support you in your strategic choices, with on-demand workshops (APIs, orders, PIM, etc.).
Initialisation
Creation and configuration of your environment with a dedicated Implementation Manager throughout the project.
Integration
Daily support and weekly meetings for technical and functional monitoring, with a project committee every two months.
Post-launch
Support from a Customer Success (CS) and a Technical Account Manager (TAM) to optimise and ensure a successful launch.
You also have access to support engineers for training and troubleshooting.